How Does Your Shipping Work?
When placing your order, please note the following:
For all orders, please allow 3 - 4 weeks for delivery.
As soon as you place your order you will receive an confirmation e-mail for your order.
This means that we have received your order in our system and authorized your credit card for the purchase.
You will receive tracking information by email once your order has shipped.
Your items may come from different warehouse so they may not arrive together in the same package or on the same day.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help guide you through the process
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email to firstname.lastname@example.org and we'll get back to you as soon as we can.